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Refunds
Refund Policy

Refunds


In the event you have ordered incorrectly or received the incorrect merchandise, simply call our office and obtain an RGA (Return Goods Authorization) Number to return the merchandise you cannot use. An RGA must be requested within 30 days of the original invoice date for non-defective products. Thereafter, all sales are final. Material returned without an RGA Number may be refused and/or charged a 35% unauthorized return restocking fee. Returns with an RGAwill be subject to a 15% restocking fee. Merchandise must be received in resalable condition of credit to be issued. No credit will be granted for broken, used or un-packaged merchandise. If an order is shipped which has not been cancelled in the same manner the order was placed (i.e., verbal cancellation for a verbal order or cancelled online for an internet placed order) and the order is refused or returned without prior authorization a 35% restock fee will apply. Shipping/Handling and Freight charges will not be refunded. Special order products and/or products that are custom-manufactured cannot be returned for credit and/or a refund: this specifically applies to tritium exit signs, custom manufactured/painted/colored light bulbs and light fixtures. If you need help with or a have a question about a refund, please call 1-800-413-9847.